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Data Protection Provisions

The protection of your personal data is of great importance for Pioneer & Onkyo Europe GmbH. In the following we describe to you which personal data we collect, how we protect your data and how we use your data. Your data is of course only collected and processed within the framework of the statutory provisions, in particular the Federal Data Protection Act as well as the Telemedia Act. This declaration on data protection only applies for this website. Please note that it does not necessarily apply to websites to which we refer through links.

1. Data Collection

In general you can use the websites of Pioneer & Onkyo Europe GmbH without our collecting personal data from you. You do not have to inform us who you are. Personal data are only collected by us if you provide them to us of your own accord. This is for example the case if you direct a support enquiry to us, desire product information or direct other enquiries to us through the contact form.

Our websites use plugins of various companies (e.g. Facebook or Twitter). If you visit a website which contains such a plugin, your browser establishes a connection to the website to the respective company and the content is loaded by that company. This has the consequence that your visit on our websites can potentially be traced by such companies, in particular if you have an account with such company or you have already visited a site with such a plugin.

You will find more information on the collection of data through such plugins under the data protection notices of the particular companies. Concerning the setting of cookies as well as to avoid that cookies are set see the comments under Section 4.

2. Use of your Personal Data

The personal data provided by you in connection with our websites are only used to process your enquiry. Only if you have previously granted your express consent will we in addition use your data also for purposes of advertising and market research for Pioneer & Onkyo Europe GmbH. You can of course at any time revoke for the future your consent to the use of your data for advertising and marketing research purposes. We do not transfer your personal data to third parties. This only does not apply for service providers who are engaged by Pioneer & Onkyo Europe GmbH in order to process your enquiry.

The engaged service providers are contractually obligated to comply with data protection regulations in the same scope as ourselves.

3. Information/Correction/Deletion

You can of course request information about the personal data stored by us about you at any time. We will provide to you information in writing concerning these stored data without delay as far as possible. You have the possibility to correct the incorrect data at any time as well as to request the deletion of data as far as there are no conflicting statutory provisions.

  1. Cookies

    Cookies are small data sets which are deposited on the hard drive of your computer. We require such cookies in order to permit you to use our websites. Our cookies do not contain and do not collect any personal data about you. You can individually prevent the placing of cookies through your internet browser. The help function of your operating system provides explanations in this connection.

    5. Security

    The collected personal data are stored by us on a separate secure server. They are protected against unauthorized access, manipulations and loss. Our security measures are regularly updated. The personnel working at our company is subject to data secrecy pursuant to § 5 Federal Data Protection Act. The access to the data provided by you is governed by an authorization concept in order to ensure that only authorized employees can view such data. The personal data which you provide to us through online forms on this website are transferred from your PC through an unsecured connection via the internet. We therefore request that you through this route do not communicate to us any data which can be intercepted by third parties in the internet and misused.

    6. Contact Person

    If you have questions, suggestions or complaints concerning the processing of your personal data please contact:

    Aqipa GmbH, Erchinger Weg 1c, D-85399 Hallbergmoos
    Geschäftsführer: Ing. Christian Trapl, HRB 106226, Handelsregister B des Amtsgerichtes München
    UID: DE 165703965

    Phone: +49 (8142) 4208-11
    Email: shopsupport@eu.pioneer.onkyo.com 
Dear Customer,

caused by an internal system migration, orders cannot be processed in the period from 21.09.2018 to 22.10.2018.

We thank you for your understanding.
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